سياسة الاسترداد

Returns & Refunds Policy

Effective date: September 27, 2026

Due to the personal and hygienic nature of perfumes, cosmetics, skincare, and personal-care products, Bahiah does not accept returns or exchanges for change of mind, except where required by applicable law.

Damaged or incorrect products

A return or replacement will only be accepted if:

• The product received is different from the product ordered.
• The product arrives damaged or defective.

Please contact Bahiah immediately after receiving the order and provide:

• Your order number.
• Clear photos or video showing the product and the issue.
• Photos of the original packaging and shipping parcel.

The product must remain unused and include its original packaging, seals, labels, gifts, and accessories.

Resolution

After reviewing and confirming the issue, Bahiah will arrange one of the following, as appropriate:

• Replacement with the correct product.
• Replacement of the damaged or defective product.
• A refund if a suitable replacement is unavailable.

Bahiah will cover the return or replacement delivery costs when the product is confirmed to be damaged, defective, or different from the order.

Approved refunds will be processed through the original payment method where available. For Cash on Delivery orders, our team will arrange an appropriate refund method with the customer. Processing times may vary depending on the payment provider.

This policy does not limit any mandatory consumer rights under applicable Egyptian law.

For support, contact Bahiah on WhatsApp or phone at +20 105 520 6688.